Shipping, Returns, Other Info
ITEM AVAILABILITY
We make every effort to keep an updated inventory, though occasionally we sell out of products sooner than anticipated. Items may need to be transferred from our warehouse, which will delay shipment by a few days. If we are out of stock of an item that you ordered, we will notify you via e-mail. Any changes will be reflected in your order total.
CREDIT CARDS
Mary Phillips Designs accepts Visa, Master Card, and American Express. Your credit card is not charged until we ship your order. Your card is charged only for the items that we ship you, not items that are not in stock or have been cancelled. Your invoice will be included in your package. You will be notified via email or phone if there is a problem with your credit card during order processing.
SALES TAX
Sales tax is charged for orders that ship to
TRACK ORDER
You will receive an e-mail confirmation once your order has been placed as successfully transmitted. You may check the status of your order at anytime by visiting “Your Account”. A shipping confirmation with your package’s tracking number will be sent to you from UPS, via e-mail once your order has shipped. At this time you are able to track the shipping status of your order using a tracking number, by visiting UPS.com and entering your tracking number.
MODIFY / CANCEL ORDER
If you need to modify or cancel your order please e-mail or call customer service as soon as possible and we will do so for you. We are unable to send an updated electronic order confirmation, but we will make note of any changes on the packing slip you will receive with your package. Once an order has left our warehouse, we cannot cancel or modify it. You would need to place a separate order, then place a return or exchange.
SHIPPING AND HANDLING
All orders from Mary Phillips Designs are shipped via UPS. We offer standard and premium delivery. Standard Delivery is usually within 5 to 7 business days. Orders are processed on the first available business day after your order is placed. Standard shipping costs for the continental
Orders up to $25 shipping charge $7.95
Orders up to $50 shipping charge $9.95
Orders up to $75 shipping charge $11.95
Orders up to $100 shipping charge $13.95
Orders up to $150 shipping charge $15.95
Orders up to $200 shipping charge $17.95
For orders in excess of $200, please email us for a shipping quote.
Premium Delivery is guaranteed within 2 business days from the time your order is placed. To guarantee this, your order must be received by 7:00am EST. Any orders placed after 7:00am EST, will be processed the following business day, allowing an additional day for guaranteed delivery. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.
Please email us if you would like a shipping quote for Premium Delivery. Premium Delivery is not available outside of the continental
SHIPPING RESTRICTIONS
For shipping outside the continental
We do not offer Sunday or holiday delivery.
UPS does not require a signature upon delivery. UPS will leave your package at the safest location at your address. You will also receive an email from UPS letting you know your package has been delivered. If you have further instructions for UPS please indicate so at “customer notes” during your payment process.
RETURNS
Returns are accepted on merchandise purchased at maryphillipsdesigns.com that have not been worn or used within 30 days of purchase date.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Please mail items via a traceable method to:
Mary Phillips Designs
ATTN: Internet Return
129 White Oak Drive
Youngsville, NC 27596
Please include your original (or a photo copy) of your invoice. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received at maryphillipsdesigns.com, your refund will be processed in the original form of payment within three business days. Please allow additional time for your bank to further process and post the transaction.
EXCHANGES
Exchanges are accepted on merchandise purchased at maryphillipsdesigns.com that have not been worn or used within 30 days of purchase date. To expedite the process and ensure item availability it is suggested to call or e-mail customer service with the item you are exchanging for.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Please mail items via a traceable method to:
Mary Phillips Designs
ATTN: Internet Return
129 White Oak Drive
Youngsville, NC 27596
Please include your original (or a photo copy) of your invoice. If you do not have the original invoice (as when the item was a gift), please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at mary.phillips@maryphillipsdesigns.com or mailing us at:
Mary Phillips Designs
PO Box 19361 Raleigh North Carolina US 27619
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mary.phillips@maryphillipsdesigns.com or by mail at
Mary Phillips Designs
[Re: Privacy Compliance Officer]
PO Box 19361 Raleigh North Carolina US 27619
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